Coaching
in the Healthcare Continuum:
Models, Methods, Measurements and Motivation
Increasingly, health
coaches are the designated hitters for health plan and employer health
management teams -- reaching out to individuals with identified risk
behaviors. Tapping health coaches to empower at-risk individuals to
adopt healthier lifestyles -- via telephonic, Web-based or other
coaching support -- is scoring improved outcomes and reduced healthcare
costs.
However, launching an
effective and sustainable health coaching initative requires planning,
training, education and evaluation on the part of healthcare
organizations. In this special report, "Coaching in the Healthcare
Continuum: Models, Methods, Measurements and Motivation," HIN's
accomplished panel of authors offers detail on the following:
- Best practices in
health coaching;
- The nuts and bolts of
telephonic coaching;
- A primer on
motivational interviewing; and
- The latest developments
in health coaching, health coach qualifications and evaluations, and
program measurement strategies.
Part of the Health Coach
Collection, a four-volume series - Save 30% when you order the Health
Coach Collection Series.
Throughout this 58-page
report, these respected thought leaders will share successes and
lessons learned from their health coaching initiatives:
- Dr. Susan
Butterworth, director of health management services at Oregon
Health & Science University
- Colleen Perkins,
health strategies consultant for Mayo Clinic Health Management
Resources
- Roger Reed,
executive vice president for market operations, Gordian Health
Solutions
- Dr. Dennis
Richling, medical director and vice president for
CorSolutions, a Matria Company.
This report is based on
two 2006 audio conferences on the emergence of health coaching in the
disease management/population health management arenas.
Table of Contents
- Integrating Health
Coaching Into a Comprehensive Health Management Effort
- Why People Change
– and Why They Don’t
- Making Change
Happen in a Workplace Setting
- More About
Motivational Interviewing
- Research at Oregon
Health and Science University
- Bridging the Healthcare
Disconnect
- Performance,
Productivity and Presenteeism
- Behavior Change
Today
- Tools for Targeting
the Right Candidate for Health Coaching
- Characteristics of
a Good Coach and a Good Coach Training Program
- Checklist for
“Best in Class” Coaching Operation
- Data Management
Requirements for an Integrated IT Coaching Platform
- Coaching at a
Crossroads
- Telephonic Health
Coaching: How It Can Improve Your Population Health Management Program
- Empowering Behavior
Change
- Applying Behavior
Change Theories to Lifestyle Coaching
- Traditional Care
Model vs. Collaborative Care Model
- Traditional Patient
Education vs. Self-Management Education
- Critical Skills and
Ongoing Strategies
- Research Supports
Behavior Change Interventions
- Quality of Coaching
Relationship Critical
- Guiding
Participants to Telephonic Programs and Interventions
- Mayo Clinic Telephonic
Lifestyle Coaching Program
- Health
Coaches’ Qualifications, Training & Techniques
- Incentives for
Participation in Behavior Change Programs
- Drivers For
Healthcare Change and Disease Management Trends
- Solutions Must
Address the Health Continuum
- The Movement For
Consumerism
- The Health Coaching
Framework
- Metrics for Health
Coaching
- Q&A: Ask the
Experts
- Maintaining a
Long-Term Coaching Relationship
- Impact of Gender on
Mental Health Outcomes
- Methods of
Measuring Presenteeism
- Health Coach
Training Methods
- Channels of Patient
Engagement in Coaching Scenarios
- Implementing a
Proactive Approach to Coaching
- Motivational
Interviewing Training Programs
- Preparation for
Dealing with Difficult Coaching Sessions
- Availability of
Health Coaches
- Incentives for
Participation in Health Coaching Programs
- Methods for
Measuring Quality of Coaches and Health Coaching Programs
- Helping Patients
Overcome Roadblocks in the Healthcare System
- Recognizing Success
in Health Coaching Programs
- Forecasting Trends
in the Health Coaching Industry
- Structuring a
Health Coaching Program
- Short Calls That
Still Provide Quality
- Incentives That
Work
- Increasing
Participation in Health Coaching Programs
- Handling
Unmotivated Participants
- Determining Case
Load Sizes and Coach Productivity
- The Health Advocacy
Model
- Online Coaching
Systems
- Glossary
- For More Information
- About the Authors
"Coaching in the
Healthcare Continuum: Models, Methods, Measurements and Motivation" is
part of HIN's Disease Management Dimensions series. The Disease
Management Dimensions provides an inside look at disease management
programs to help you get the most of your disease management
initiatives.
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